Works closely with VIP Services and Player Development teams to ensure all guests and Casino needs are met.Ģ. Reviews daily arrival report in order to identify special requests. Ensures guest information is updated and accurate at all times verifies addresses, phone numbers, email, guest profiles and preferences. Communicates effectively to guests in a high call volume setting.

Assists guests with booking changes and inquiries regarding reservations. Initiates and responds to in-person and phone contact with guests to ensure all reservations for hotels, special events and entertainment are executed efficiently. Provides highest services standards to guests during all interactions. The Concierge partners closely with other departments to anticipate guest requests, and extend appreciation for guest loyalty through personalized service.ġ. The Concierge designs and coordinates experiences pertaining to dining, hotel, entertainment, transportation, and special event reservations, while meeting Forbes Travel Guidelines. meeting in the Morongo Grand Ballroom, on the second floor of the Morongo Casino, 49500 Seminole Drive, near Cabazon.Under the direction of the Chef Concierge, the Concierge consistently elevates guest satisfaction by delivering Best in Class service and creating memorable experiences for guests at every opportunity. The Morongo Band of Mission Indians will host the 6 p.m. Big expansion plans announced for Agua Caliente Casino Resort Spa.

Pechanga Resort & Casino $285 million expansion opens with 568 more rooms, a new restaurant and more.Soboba Casino to open new hotel and casino in 2019 Pala suspends hotel tower expansion.What’s happening at Southern California casinos this week (Oct.Morongo is adding 800 games, 750 parking spots, and overhauling restaurants at casino, resort and spa in Cabazon.The planned improvements will include expanding the casino by 65,000 square feet, adding 800 more slot machines and table games, renovating and replacing a handful of restaurants and building a free, 750-space valet parking garage. Inland residents can learn more about a planned Morongo Casino, Resort & Spa renovation and expansion at a Tuesday, Oct.

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